Smartthings Hub Offline: How to Fix in Minutes?

The smartThings hub is available in the market, with the best being the Samsung model. The device effectively establishes internet connectivity to allow users to google some stuff or use it for other functions. You can use the device with WIFI, ZigBee devices, Z-Wave, among others. When establishing the connection between the device and other devices, it is essential to see if the devices are compatible with the hub.

The issue of the smartThings hub going offline is a major issue affecting many users. Don’t worry about the issue since you can fix it on your own without a technician. There are some reasons why the device is offline, one being the issue with the power supply. Also, another reason can be an issue with the whole device, etc.

Fortunately, the article below describes the main reason why the smartThings hub device may go offline. Also, it describes the best steps to follow to bring the device back to correct functioning. There are some frequently asked questions about the device and a conclusion about the whole article.

Reasons why the smartThings hub is offline

Reasons why the smartThings hub is offline

There are some reasons why the device may be offline, and some of them are as follows;

  • Lack of power supply

Lack of power supply or blackout is the main reason why the device may be offline. It may include; insufficient power supply due to loose cable, total power blackout without any backup such as generator or UPS, etc. Therefore, if you experience such an issue, it is important to check the power supply and see if it is sufficient.

  • Poor internet connection

Secondly, the device may fail to go online due to no internet. In case you are using WIFI, check the device to ensure the connection is proper.  Also, the Ethernet cable may be an issue, such as being loose and the wires blowing out. Check the Ethernet cable and see if the connection is correct.

  • Local area network issues

Sometimes, your hub may go offline due to errors with the local area network. Your internet supplier may provide you with poor internet or low network bundles that may fail to turn your device online. The best way to see if there is a quality network is by checking the internet speed. If it is low, it is advisable to contact the ISP and complain about the network connection.

  • Issues with the whole device

In most cases, the whole device may have some issues resulting in it going offline. For example, it may blow out. It may have some bugs that prevent it from connecting successfully, etc. in such cases, it is important to inspect the whole device, especially if it has been functioning for years and see if it is in good condition. If not, buy a new device that is in the latest version and suits your desires.

  • Internet outage

Lastly, the issue may be an internet outage. It occurs within a very short time. Also, check the platform to see if it is an outage and try correcting it by seeking help from a technician. To fix all the issues above, read the steps below.

Ways which you can troubleshoot your smartThings hub offline

smartthings hub offline

We typically start with the easiest repairs to begin these instructions so that you don’t have to jump right into the more intricate issues. However, if you aren’t particularly ‘techy,’ don’t be concerned. None of these repairs is so complicated that you’ll have to disassemble anything or jeopardize your smartThings hubs’ functionality in any way.

Tools necessary

  • New hub.
  • New wires.
  • ISP.

1. Disconnect the hub from the power supply source

The first step is to ensure your device is not connected to the power supply source. First, find the source and gently switch it on. Dismantle it from its position and proceed to inspect it carefully for any issues. While inspecting it, ensure you check all parts, including the power supply source and then proceed to the next step.

2. Inspect Your SmartThings Hub’s Voltage

Inspect Your SmartThings Hub's Voltage

If the connection isn’t properly inserted into the power socket, your SmartThings Hub may appear to be dormant. Make sure you’ve connected everything correctly, and your SmartThings Hub should be back up and running.

Faulty smartThings hub wiring is another reason your hub may not be powered properly. Check all of the cables and make sure they’re secure. Check the power cable for any loose connections or physical damage.

If this is the case, ensure you install a new power cord that is functioning correctly. When installing it, follow the recommended steps to obtain accurate results.  The process may assist in bringing your hub back up. If the issue persists, proceed to the next step below.

3. Examine Your Internet Connection

Examine Your Internet Connection

The stage may appear far too basic to be useful, but you’d be amazed how often it does. All you have to do now is ensure your hub connects to your network through an Ethernet wire. You can be confident that you’re getting the best possible internet connection this way.

It’s also a great idea to double-check that your Ethernet wire is as intimately connected to your modem as feasible. If this connectivity is already as secure as it can be, your Ethernet cable may be the weak link in the chain. Also, examine the cable for evidence of damage or fraying, and replace it if necessary. It’s also a good idea to double-check that your hub is just connected to your router and not to a repeater.

Test the Ethernet cord if your hub is tethered to your router. If the cable is correctly fastened on both ends and the hub remains offline, the cable may be faulty. To fix the problem, try a different Ethernet wire. If the issue persists, proceed to the next step of checking your device’s local area network to see if it is the issue.

4. Networking for Your SmartThings Hub On a Local Network

Networking for Your SmartThings Hub On a Local Network

The most typical cause of your hub being offline is a problem with the local network. Your hub will have a difficult time staying connected if your internet connection is poor. Running a speed test by Googling “internet speed check” and making comparisons to the subscription you’re subscribing for is an easy way to check this.

If your hub is displaying the “inactive” notice due to a slow or unstable connection, your best bet is to contact your provider to have it addressed or to transfer providers entirely. The only way to fix this is to call your ISP and ask them to fix your connection. If the issue continues, you could probably switch ISPs or connect to a different Wi-Fi network if one is accessible. Also, you can proceed to restart the whole device.

5. Restart our SmartThings Hub correctly

Restart our SmartThings Hub correctly

If your smartThings hub is still dormant after attempting the options previously, consider refreshing it using the steps below:

i. Once, push the button that is red on the hub’s back.

ii. Wait a few moments for the LED to turn solid green, indicating that the hub is back online. If the previous technique does not work, you can try hard-rebooting.

Follow the steps below to reboot your device successfully;

a) Remove the Ethernet and power connections from the device carefully and pay attention to other parts to avoid replacement costs.

b) Remove the batteries as well if your hub has them.

c) Wait for approximately 30 seconds for the device to rest.

d) Then, proceed to reinstall the device batteries and cords.

e) Wait until the solid green light illuminates. Your hub will be ready once it has done so.

6. There is a Platform Outage

If your region experiences a significant platform network outage, your hub may become unavailable. It is simply a matter of bad luck, as there is nothing you can do but wait for the network to reconnect. To see how everything is working, refer to the platform status page. You can also get real-time updates on historical and current occurrences, as well as subscribe to status updates.

Frequently asked questions:

  • What are the smartThings hub colors, and do they indicate?

See the device colors and their meanings below;

a) Solid Green indicates that the hub is turned on and operating normally.

b) Green flashes. The hub is starting up or resetting when it flashes green. Allow the hub to complete the resetting process before checking the status again. Depending on the status of the hub, the LED will change colour.

c) Green and red flashes indicate that the hub is ready for SmartThings configuration, that a device is being added, or that the hub is in Z-Wave exclusion mode.

d) Red flashing. When the hub flashes red, it means either a function error happened during setup, the network to which the hub is linked is unavailable, or the hub is overheating.  If the hub overheats over an extended period, it may shut down or reset.

e) Solid magenta. Download mode appears to be solid magenta. If the solid magenta shows, you’ll need to reset the hub physically. Perform a hardware test if the reset does not solve the problem. However, if the hub fails the hardware test or overheats, service is required. To request service, please go to our Support Centre.


If your smartThings hub goes offline, please read the article above and follow the steps to get accurate results. Also, if the issue persists, it is important to seek help from a technician before trying to replace the whole device.

Finally, while using the device, it is important to take some precautions. For example, service the device more often. Also, try fixing the issue immediately before the whole device becomes faulty. Good luck in trying to fix your device’s offline issue.

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