Xfinity Cable Box Not Working: [Solved] Easy Fix [2022]

Having used the Xfinity cable box for some time, I’ve noticed the Box struggles to hold on to the signal. It won’t do when I’m relaxing on my couch and watching my favorite TV shows. I’ve spent hours looking through online guides to troubleshoot this problem. Most of the time, a simple restart gets the signal back. Resetting vs. Resetting Xfinity Cable Box. You can go about fixing your Xfinity Cable Box in two ways: resetting or restarting.

Restarting is a simple way to fix most errors.

With the Xfinity Cable Box, restarting will end up refreshing your system while maintaining all your previously stored data. If restarting doesn’t work, then you can go for resetting your Xfinity Cable Box. Using a factory reset erases all the previous data and brings the device back to its initial setting. In this article, you will find a detailed guide on how to fix your Xfinity Cable Box. You will understand the first steps you need to take in this scenario.  If your Xfinity Cable Box isn’t working, restart the Comcast cable box. If this doesn’t get the Xfinity cable box to work, proceed to factory reset it. If the problem persists, contact Xfinity customer care.

The article below shows a few ways that include how to solve the issue with Xfinity cables not working. Take good care when carrying out the steps to avoid damaging some other parts of the system. When troubleshooting the issues, it is good to consider following the manufacturer’s manual on handling parts with the cable; after that are the frequently asked questions which are the normal questions that people usually ask about the Xfinity and some of its parts, and finally, the conclusion which summarizes the whole guide.

Methods of solving Xfinity cables

1. Restart your Xfinity Cable TV Box

xfinity cable box not working

You have three methods to restart your Xfinity Cable box. I will walk you through each of them step by step. The methods include using the power button on the Comcast cable box, unplugging the Xfinity cable box, and using the Help Menu on Xfinity Cable Box. The methods have steps that you can follow so that the process becomes successful. If the methods fail to work, consider asking a technician to help fix the issues.

  • Use The Power Button on Your Comcast Cable Box

It is the first go-to step to get your signal back. All you have to do is switch off the streaming device. If your Xfinity Remote does not turn off your TV Box, follow these easy steps to get it done. First, consider switching off the Comcast cable box to help the user prevent the upcoming issues with the electricity, like electrical shocks that can cause injuries to the user.

i. Locate the Power button on your Xfinity Cable Box. You can locate it with the manual that the manufacturers show with the use of diagrams.

ii. Hold the button for about 10 seconds. It is good to press the power button for long that it can easily shut down.

iii. The device will then automatically restart. You can note that the device is restarting using the led flashlights or the logo on the television that displays on the screen when starting.

  • Unplugging the Xfinity Cable Box

By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box. Unplugging the Xfinity cable box is the easiest way of turning off the cable box when working with it.

i. Switch off your Xfinity Cable Box by pressing the power button for sometime

ii. Unplug the device from the outlet by removing all the cables connecting it to the power supply.

iii. Please wait for 10 seconds and then plug it back to the outlet. The time allows the cables to cool for some time before connecting it back.

iv. Press the Power button to start the machine.

v. Your device will then automatically restart and display some information showing it is restarting.

  • Using the Help Menu on Xfinity Cable Box

If you own an Xfinity remote, you can use this method to restart the cable box. Using the help menu means working with the settings of the Xfinity that it is advisable to use the remote when the device is personal since it’s the user interfering with their settings. The steps are as follows:

i. Locate the A button on your Xfinity remote control. Press it to access the Help Menu

ii. Select the Restart option, then press OK

iii. You will get a confirmation message at this point. Press OK and select Restart again

iv. Your device restart will then be completed in a few minutes

2. Factory Reset Your Xfinity Cable Box

Factory Reset Your Xfinity Cable Box

Factory resetting the Xfinity Cable box will lead to loss of data. It is better to proceed with this option after you have tried all the restarting methods. It can fail to work if you start with this method, but the data is no more within the device. But still, if it works after trying everything, you will have to handle the device like any other device new from the shop.

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  • Using the Xfinity My Account App

Xfinity My Account application is available on both iOS and Android. By downloading it onto your smartphone, you can easily perform a factory reset. Follow these steps to do a factory reset using the app:

i. Install the Xfinity app on the smartphone you are using and make sure the application is working by allowing it to work with the phone.

ii. Open the Xfinity My Account App installed on your smart device

iii.  Under the Overview Menu, you will find the TV option

iv.  Select the device you need to troubleshoot

v. Select Troubleshoot and then tap on Continue

vi.  Now, select system Refresh to reset Xfinity Cable Box

  • Using the Restore Default option

If you want to perform a factory reset without using the app, you can do so with the help of the remote. Follow these steps to get it done:

i. Hold the power button of your cable box. Ensure the device is turned on, which can be confirmed by blinking green lights

ii. Now open the User Settings by pressing the Power and Menu buttons together on your remote.

iii. Press the Up and Down arrow together to find the Restore Defaults option

iv. Click on the Right button and then press OK to start the resetting process

  • Call Comcast Tech Support

If you can still make your Xfinity Cable Box get a signal, you will need expert help. Call the Customer Care number from your phone.

Call 1-800-Comcast or 1-800-266-2278 during work hours and tell the technician about the problem you’re facing along with your customer account number.

From her computer, the technician will then do a signal reset. It will refresh your device. This process can last for several minutes.

What is the best method to use between the two methods above?

What is the best method to use between the two methods above

After using the different methods of solving the cable box, it is good some people are discovering that one of the two methods is best for use with the device. It is better to go with the reset option only after trying all the restart methods because it causes you to lose previously stored data.

If none of the reset or restart methods work, it is better to call the Customer Care number and get help from the technician to solve your problem. Sometimes when the methods fail to work, it is good to call a professional to help you find where the problems come from, and maybe when it fails to work, you can contact customer care for more help and advice.

Frequently Asked Questions:

  • Why is my cable box not getting a signal?

Your cable box may be unable to get a signal due to bad weather or hardware issues. You’ll encounter this problem when there is a downpour or disruptive winds.

You can easily get the signal back by switching the device off for a few minutes or doing a quick restart.

  • What input should TV be on for cable?

The most common input cable for TV is HDMI. Take your TV’s remote and press the Input button, then select the HDMI version like HDMI 1, HDMI 2, or HDMI 3.

You can watch TV without connecting it to a cable box. With the Wi-Fi-connected TV, you can download popular streaming apps and pay the subscription fee to access their services.


The article contains all the possible solutions to the Xfinity cable box that is not working. The solutions include the methods which are either restarting the whole device when working with it. Some of the solutions have steps to follow when troubleshooting your television to avoid a few errors that accompany the fixing process.

Therefore, follow the solutions carefully to help reduce the problems with your television. Failure to correct the mistakes can cause the television to fail to function. Remember to follow the manufacturer’s instructions when fixing the problem.

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