Xfinity Remote Not Working: How to Fix in Seconds

If you’ve noticed that some of the buttons on your Xfinity remote aren’t working, you’re having trouble pairing it with your TV, or the remote isn’t working at all, you might believe it’s time to replace it. Before you go out and spend the money on a new remote, try performing a factory reset first. A factory reset essentially erases all of your remote’s settings and pairings, returning it to its factory defaults as if you had just gotten it out of the box.

Although a factory reset may appear to be more complex than simply purchasing a new remote, it may save you money and effort in the long run. Before rebooting the remote, ensure the batteries are in good working order, and the remote does not appear to be damaged in any way that would prevent it from working. You can see if the battery is operating by clicking a few buttons and looking at the LED light.

Every user experiencing the Xfinity remote not functioning problem will find the Xfinity remote not working to be an intriguing point. However, we have completed our assignment here. There are numerous studies and reviews of multiple reviews and professional opinions. Also, there are FAQs concerning the remote. After all of this, we’ve concluded that there are a few prevalent explanations for this problem. So, these are the main reasons.

Reasons why Xfinity Remote is Not Working

xfinity voice remote not working

The common causes of the Xfinity remote not working are:

  • Damage to the remote body and buttons

If you can’t locate a cause, your Xfinity remote may be broken. As a result, the remote no longer works.

  • The battery is dead

It is, by far, the most typical cause of your Xfinity remote not functioning issue. Even if it is a common cause, it is crucial. It is a well-known fact that the remote will not work if the batteries are dead. So, before you start freaking out, make sure your remote’s batteries are charged.

  • A problem with the device or the app

In some circumstances, we’ve discovered that the program or the device itself is malfunctioning. And, occasionally, a communication gap between the remote and the set-top box occurs as a result of these issues. As a result, it is always preferable to reset one or both devices in this situation.

  • The Xfinity remote program

Every new customer is given a new remote to the program. As a result, after you receive the new remote, you must connect it to the set-top box or program it. If you haven’t already done so, your remote will never work again. So all you have to do now is go home and program your Xfinity remote to work with your set-top box.

What to Do If Your Xfinity Remote Isn’t Working

What to Do If Your Xfinity Remote Isn't Working

Xfinity remotes are available in various models to fit a variety of televisions currently on the market. While they are generally excellent, there have been reports of the Xfinity remote failing to work. The issue affects both new and old remote controls. It can be particularly aggravating, primarily if it occurs while watching content. It’s critical to try to repair your Xfinity remote as cautiously as possible without causing further harm. But first, you should figure out why the remote isn’t working.

i. Recognizing the problem

Finding the bug that causes the malfunction is the first step in troubleshooting any equipment. It is the most challenging phase of the process. To ensure that you obtain the correct remedy for the issue, you should do this first. Remote programming, dead batteries, physical damage, and a defective app or device are typical issues. To begin the repair, figure out which one you’re dealing with.

ii. Restart your Xfinity box

There’s a strong chance your Xfinity box and remote aren’t communicating correctly. You can solve the problem by rebooting the unit. To reboot your Xfinity box, follow these steps:

a ) For 5 seconds, press and hold the remote’s reset button.

b) You can also reset the box by going to Xfinity My Account on the app. Perform a long reset on the app.

iii. Replace the batteries if necessary

Dead batteries might sometimes be the cause of your Xfinity remote not working. Purchase a new set of batteries and test them on the remote to see if anything changes. Follow each of the methods listed above to solve any problem successfully. These techniques work not only with the Xfinity Xr15 and X11 remotes but also with other Xfinity remotes.

iv. Investigate physical damage

By carefully inspecting the remote, you should be able to detect any physical damage. It will be challenging to pair the remote if it is damaged. The remote may not even operate in some circumstances. Getting a new remote is a solution to this problem.

v. Correctly set up or reboot the remote.

When you purchase a new Xfinity remote, you must complete the setup process to pair it with your television. To set up and pair your Xfinity remote, follow these steps:

1. Make sure your remote has batteries and that your television is turned on.

2. Change the input on your TV to the device you want to use the Infinity remote with.

3. For nearly five seconds, press and hold the Info and Xfinity buttons simultaneously. Wait for the remote’s light to change from red to green.

4. On your TV screen, a code will display.

5. Use your remote to enter the code.

6. To validate the code, press the OK (middle) button on the remote.

7. Follow the on-screen directions to set up remote functionality like volume, power, and input control once your remote has been linked.

If you have already configured the Xfinity remote and it has stopped working, you can reset it by following these steps:

i. Keep the triangle and diamond buttons pressed.

ii. When the remote’s light goes green, press 9-8-1 or 9-9-1.

iii. With the box, re-program the remote.

The Xfinity Flex Remote Doesn’t Work

The Xfinity Flex Remote Doesn't Work

Suppose you have the Xfinity Flex Streaming TV Box. In that case, you may be experiencing issues such as inability to activate it, failure to change the volume, and inability to change the channels. You can fix it by unplugging the HDMI and USB-C cords and reconnecting them. Make sure you’re within ten feet of the TV Box when using the Flex Remote. Try resetting the remote if you can’t choose a language for the interface.

Another option to take is via the internet.

i. Make sure you have a reliable Wi-Fi connection.

ii. If that doesn’t work, try resetting your modem.

iii. You might also try connecting through Ethernet.

iv. To reconnect to your network, press the WPS button on the bottom of the Flex streaming TV Box.

v. If you encounter an error screen and cannot resolve the problem on your own, write down the error code in the bottom-right corner of your television screen. Then call Xfinity Customer Service and tell them what error code you’re getting.

Reactivating and Configuring the Remote

Reactivating and Configuring the Remote

If troubleshooting doesn’t work, programming and resetting your remote is an excellent technique to get your remote buttons to work again. The process entails disconnecting the remote from your TV Box and TV, then resetting it. The following are the instructions for conducting a factory reset:

If your remote is the XR15 model, it does not feature a setup button. But that doesn’t rule out the possibility of resetting your remote. To reset your XR15 remote without the setup button, follow the procedures outlined below.

  • The first thing you’ll need to do is look for two buttons. Find the D (diamond) and A (triangle) buttons.
  • The process requires both hands. After you’ve located the D and A buttons, press both of them simultaneously and hold for 3 seconds.
  • The color of the LED will shift from red to green after three seconds.
  • Press 9-8-1 when the LED color changes from red to green.
  • The LED must glow blue three times after pressing 9-8-1, indicating that your remote has been reset successfully.

After you’ve successfully reset your Xfinity remote, you’ll need to pair and reconnect your set-top box with the remote.

Frequently asked questions:

  • What can I do if my remote buttons aren’t working?

You can troubleshoot your Xfinity remote control buttons if they aren’t working or responding correctly. The process entails pressing and holding individual buttons to determine what is causing the device to malfunction.

a) Take your Xfinity remote and press any of the buttons on it.

b) If the LED at the top of the remote does not glow when pushing a button, the remote battery is faulty.  Replacing the batteries will allow you to press a button once more.

c) On the other hand, if you hit an unresponsive button and do the LED flashing, and it flashes red five times, your remote batteries are shallow. All that’s left to do now is swap out the old batteries for fresh ones. Your remote will begin to work correctly once more.

d) Don’t get too worked up if none of the above suggestions work. Contact Xfinity’s customer service for assistance.


There aren’t many possibilities for why your Xfinity Remote isn’t working. It is a simple step to get it working again. Try troubleshooting the buttons that aren’t working. If that doesn’t work, reset and program your remote, either with or without the setup button.

Resetting your set-top box is another viable option. Finally, take precautions when using the remote. Ensure you change the batteries often and clean them to remove any dirt present. Finally, avoid placing the remote in wet areas and service it often.

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