Xfinity Remote Won’t Change Channels: How to Troubleshoot

If the Xfinity remote does not respond or behave as expected when changing channels, press them. Isn’t it aggravating when your remote stops working when you’re trying to change the channel? Therefore, it is essential to fix the issue immediately.

Check for any connectivity difficulties with your Xfinity remote if your Xfinity remote won’t change channels. Check the remote’s compatibility with the set-top box as well. Replace the batteries in your Xfinity remote if it doesn’t work. Also, remember to follow the manufacturer’s instructions when using the remote with batteries.

Every user who is having trouble with their Xfinity remote will find the Xfinity remote not changing channels to be a fascinating topic. We have, however, accomplished our task here. There are also some frequently asked questions about the remote. After all of this, we’ve concluded that there are a few common causes for this issue. So there you have it. These are the key reasons.

Why Isn’t My Remote Changing Channels Anymore?

xfinity remote wont change channels

There could be various reasons why your Xfinity Remote is no longer changing channels. Here are a few examples:

  • Damage to the remote body or buttons

If something spills on it, the buttons can become stuck, and the circuitry inside can be damaged. Dust can also be a problem because it can block the insides and cause internal connections to fail. Remove the battery first, then hold down the power button for around 30 seconds.

Now, randomly and quickly push all of the buttons on the remote with a normal level of force. Once at the top and once at the bottom, smack it. Replace the batteries and test the device.

  • Dead Batteries

If the batteries in your remote have died, the buttons will no longer work.

  • Issues with Connectivity

Your remote’s failure to function may be due to a faulty connection between the remote and the set-top box. Your Xfinity Remote may stop operating as a result.

How to Get Your Xfinity Remote to Change Channels Once More

Here are some troubleshooting techniques to assist you in resolving your battery issue:

1. Re-synchronize the remote

Re-synchronize the remote

Since you discovered it wasn’t a shaky connection, the issue could be with the synchronizing process. You may be unable to change channels because your remote is not correctly synced. The simple solution is to reconnect your Xfinity remote to your TV’s receiver box.

Follow these steps to resync or connect your Xfinity remote:

  • The batteries in your remote should be fully charged and ready to use.
  • Check to see if your TV and TV Box are both turned on.
  •  Set the TV input to the one linked to your Xfinity TV Box presently.
  • Press and hold the Setup button on your remote for a long time.
  • The LED at the top would change colour from red to green as you watched.
  • Now, on your remote, press the Xfinity button.
  • Currently, the LED is flashing a green colour. (Note: Pairing the XR2 or XR5 remote may require up to five presses of the Xfinity button.)
  • Now, follow the on-screen instructions and input the three-digit pairing code that appears.
  • You will pair your device once you enter the code correctly.

Instead of long-pressing the setup button on the XR15 Voice Remote (X1 or Flex), press and hold the Xfinity and info buttons for roughly 5 seconds. Then complete the remaining steps to pair your device properly.

2. Check to see if your remote is still working

The first thing you should look at is the internet connection. First, make sure your Comcast streaming box is linked to your remote. Check that all of the other functions, other than changing channels, are operational. If you answered yes, you may rule out the connectivity issue and focus on other factors.

3. Replace the batteries

Battery troubles are one of the most typical causes of your Xfinity remote’s ineffectiveness. A low battery is usually signalled by the red light blinking five times. If you’ve tried all of the above and your remote is still not working, it’s time to replace the battery. Check to see if your remote still works.

4. Check to see if the remote is the correct model

Check to see if the remote is the correct model

Your Comcast remote will only work with the TV box that it was designed for. There are numerous models available, some of which may be region-specific. As a result, double-check that the remote you’re using matches the one that came with your TV box from Comcast.

If your remote is beyond repair, you should consider replacing it with one from a nearby store. Although the remotes may appear identical, they will be devoid of many of the capabilities that your original remote had. So make sure you obtain your new remote from a Comcast-authorized retailer. Even if you discover certain features are missing, you can contact them for assistance.

5. Please get in touch with our customer service department

Please get in touch with our customer service department.

If none of the preceding alternatives works, the issue is most likely due to a Comcast software bug or technical issue. If this appears to be the case, contact the Comcast help centre. You have two options: Call Comcast Retention at 1-800-XFINITY or use the Xfinity website to chat with them.

Ensure that you are connected to a live person rather than an automated system. Such will assist you in expressing the particular problem you’re having, resulting in a speedier resolution.

The buttons on the remote control don’t work

The buttons on the remote control don't work

If the buttons on your Xfinity remote are not reacting or behaving as expected when you press them, troubleshoot using the methods below.

1. Troubleshoot Remote Control Buttons That Aren’t Working

i. To use the remote, press one of the following buttons:

ii. Replace the batteries and try again if the LED does not flash at all.

iii. If the LED flashes red five times in response to any button press, the batteries are very low and should be changed.

iv. If the buttons continue to be unresponsive, seek help from a professional.

2. Without a Setup Button, Factory Reset the Xfinity Voice Remote (XR15)

You may need to conduct a factory reset if your Voice Remote (XR15) buttons are still unresponsive. To perform a factory reset, follow these steps:

  • Press and hold the A (triangle) and D (diamond) buttons simultaneously for three seconds until the status light turns from red to green.
  • 9-8-1 is the number to dial.
  • To signal that the remote has been reset, the LED will blink blue three times.
  • You’ll need to repair your remote and TV box after the factory reset.

Frequently asked questions:

  • What are the steps for pairing and programming my Xfinity Voice Remote?

1. Using Our Online Code Lookup Tool to Program Your Remote

Select the Voice Remote you have from the Remote Code Lookup tool. Then click Continue and program your remote according to the tool’s instructions. Check if your remote has a Setup button if you can’t find the code using the lookup tool. Then take the following steps:

a) If it has a Setup button, press it.

b) Turn on the television.

c) Hold down the button. Set it up until the red light at the top of the remote turns green.

d) 9-9-1 is the code to use. Two green flashes are required.

e) Continue pressing CH until the television shuts off.

f)  To lock in the code, press Setup after the TV has turned off.

g) On the remote, press the TV power button. You’re ready to go as soon as the TV switches on.

If the XR15 Voice Remote for X1 or Flex does not have a Setup button but does have number buttons:

1. Turn on the television.

2. For five seconds, press and hold the Xfinity and Mute buttons simultaneously until the top light switches from red to green.

3. Enter the first five digits of the TV manufacturer’s code.

4. The code is accurate if the remote light blinks green twice.

5. The code is wrong if the remote light blinks red then green.

6. Press the Power button on the remote while aiming it at the TV.

7. Turn it back on if the TV goes off and double-check that the Volume and Mute buttons are working.

8. Try the next code if the TV doesn’t turn off.


In no time, you’ll be changing channels again. The batteries are not correct in some circumstances. As a result, you must ensure that it is entered correctly. Xfinity remotes usually use RF instead of IR, which means you don’t have to directly point the remote at the receiver. Obstacles between your remote and the TV box will not block RF remotes, and they will not influence the responsiveness of your remote. You may have many TV boxes in your home at times.

As a result, double-check that the TV box and remote are properly paired. If not, this could be the cause of your remote’s dysfunction. Resetting your set-top box is another viable option. Finally, take precautions when using the remote. Ensure you change the batteries often and clean them to remove any dirt present. Finally, avoid placing the remote in wet areas and service it often.

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