Xfinity WI-FI Connected but No Internet Access: How to Fix

The internet is fantastic as long as you can connect to it. When it comes to internet connectivity issues, one of two things is likely to happen. Either your computer indicates that there is no internet connectivity at all, or it means that there is a connection but that you cannot access the internet. If you’re using a wireless connection, you can encounter an error message that says “Wi-Fi connected but no internet,” which means your device/computer is correctly connected to your router/modem but not to the internet.

We must first evaluate whether the problem is limited to a single device or affects the entire network to resolve this issue. Knowing this information can help you decide what steps to take to remedy the problem. Reboot your Wi-Fi Modem, check your Xfinity My Account, clear your cache, and do a Ping Test to resolve the Xfinity “Connected but no Internet access” problem.

As a result, each of these causes has its own set of solutions. The post will provide you with a solution to the problem you are having. Also, it shows the frequently asked questions (FAQs) concerning the Wi-Fi connection issue.

Common causes of Xfinity Wi-Fi Connected but No Internet Access

xfinity wifi connected but no internet access

Before you go to the fixing methods, you must first understand the significance of the status “Connected, No Internet.” As a result, this status denotes that a connection has been formed between numerous network devices within your home. External servers and their inept connections, on the other hand, are the source of the problem. Except for the external servers, data packets are transported correctly from one device to the internal network where the internet connection is formed.

We can conclude that the external servers are having difficulty establishing a comprehensive and reliable connection between them. A variety of circumstances causes this problem. Among them are the following.

i. Your Internet Service Provider’s firewall isn’t functioning adequately enough to provide a stable internet connection.

ii. There is a Firewall issue with one of the outside server network’s devices, which is why you frequently hear “the server is down” as an excuse to calm you down about your internet connection failure.

iii. The prolonged obstruction of the Domain system, which is principally responsible for translating hostnames to IP addresses.

iv. Invalid APNs are entered.

v. DNS system that is incompatible and invalid.

Troubleshooting the Xfinity Wi-Fi Connected but No Internet Access

1. Look for any power outages

Look for any power outages

A network outage is another probable source of the “No internet” problem. When a network outage affects a big area, all Wi-Fi routers in the vicinity will display the error “Connected, no internet.” Maintenance, lousy weather, or hardware failure, among other things, can cause outages. Because we can’t tell if the network interruption is due to maintenance, the first step is to contact Xfinity.

By login into your Xfinity account and selecting the outage map, you may report the issue to Xfinity. The outage map depicts the various Xfinity Wi-Fi routers in your area resulting from the outage. You can notify Xfinity once you’ve identified the different places. They will then take care of the remainder, keeping you informed about the network’s state regularly. The most problematic aspect of the outage is that there is nothing you can do to resolve it. You’ll have to wait till Xfinity fixes the problem.

2. Try to restart your Wi-Fi Router

Try to restart your Wi-Fi Router

Restarting your router is the primary and most common way for resolving the “Connected, no Internet” problem. To restart your router, turn off the power for a few seconds and switch it back on. Alternatively, you can use the Xfinity App to reset your router by following the steps below:

i. Open the Xfinity My Account app on your smartphone.

ii. Select the internet as your method of communication.

iii. Select Modem/Router from the drop-down menu.

iv. Finally, select the option to Restart This Device.

v. Allow the router a few minutes to fully power on after resetting it. After that, look for the device (or devices) that were previously unable to connect to the network.

Hurray! If your devices can connect to the internet. If you don’t, you’ll have to go on to the next stage.

3. Look into Xfinity My Profile

Look into Xfinity My Profile

The Xfinity My Account app is a valuable tool that Xfinity has supplied you with to help you with your internet problems. The app, for example, can help you tackle the issue of “no internet.” To use the app, you must first download it and login in using your credentials (or establish an account if you don’t already have one). After that, go through the following steps:

i. Choose the Internet choice when you open the program.

ii. Select the device that is displaying the problem.

iii. Select the Repair option for Android users. Select the restart this device option if you’re an Apple user.

iv. To begin the scan, select the Start Troubleshooting option. Then, while the software connects to your smartphone for scanning, scans your system, and analyzes its performance, wait a few minutes.

v. The following message will appear on the device screen once the scan is completed: “Restarting your smartphone should take less than 10 minutes.” it will not modify your Wi-Fi name or password, nor will it erase any of your settings.

vi. We won’t restart until all in-progress calls are completed if you have Xfinity Voice.” Now select Restart Device from the drop-down menu.

vii. Wait a few minutes after the restart begins before checking to see if the internet is working again. If everything is in order, select Yes. If not, select No.

viii. If you choose Yes, you’ll see the message “Glad to hear it all worked out!” along with a green checkmark. If you select No, a list of other choices for resolving the problem will appear.

4. Troubleshoot the Web-Browsing Device You’re Trying to Use

Troubleshoot the Web-Browsing Device You're Trying to Use
Troubleshoot the Web-Browsing Device You’re Trying to Use

If you’re having connection issues on a specific device, try rebooting it to see if that solves the problem. If that doesn’t work, you can try utilizing the Xfinity xFi to troubleshoot your device. The following are the steps for troubleshooting with xFi:

i. Access the xFi via the mobile app or the website.

ii. Navigate to the Connect tab.

iii. From the list of devices displayed, select the device that is having problems. Please make sure the device you’re troubleshooting is connected to the internet and that it’s not in sleep or power-saving mode.

iv. Select Troubleshoot Device from the drop-down menu.

v. Choose the activity in which you are experiencing difficulty. Now, xFi will check the device’s connection and advise you on how to proceed.

vi. After you’ve completed the steps, you can either Retest Signal Strength or try the activity again. Carry on in this manner until the network connectivity problem has been rectified.

vii. If the problem appears on several devices, you can infer it is not a problem with your devices. Then you can go on to other options.

5. Perform a Ping Test

Perform a Ping Test

Running a ping test is another way to resolve an Internet connectivity issue. The procedures below will guide you through a ping test. For Windows 7 and later versions of Windows:

a) Open a command prompt window.

b) Use the ping -t command. For the ping test, you can use any external web address).

c) To stop the running, wait one minute and then hit “Ctrl + C.”

For Mac OS X users:

  • Click the Ping tab in Applications > Utilities > Network Utility.
  • Start the ping by entering an address (for example, and setting the number of pings to roughly 100.

6. Delete Cache

A full cache on your computer can make it difficult to connect to the internet. When there isn’t enough memory allotted for a job, the operating system generates cache files during regular operation. When you browse the web, you usually leave a lot of cache data on your computer. Caches in your system are filled up by programs that use a lot of data. To resolve the “Connected, no Internet” issue, try deleting your cache.

You might be interested to read also our another article of: Xfinity WI-FI Hotspot Not Working

FAQs About Xfinity WI-FI Connected but No Internet Access:

  • What can I do if the issue persists when I fix the Xfinity Wi-Fi connected but no internet?

If you’ve tried everything above and still have a problem, contact your internet service provider. They can assist you in determining the source of the problem and resolving it. Also, you may contact the original seller for them to send help.


If you experience issues with Xfinity Wi-Fi connecting but no internet, identify the leading causes and use the article above to fix them correctly. If the problem persists, try the following: Your router has to be reset, and You’ll have to configure the password and other configurations again after resetting your router to factory settings. Second, consider examining the Ethernet and Broadband cables to see if they are in good shape or have any bends, loose ends, or other issues. Finally, carry out a traceroute test.

It will be pretty beneficial if you are familiar with all of these options. When the internet goes down, you can decide on the best course of action on the fly and work to get it back up as soon as possible. Make sure you connect it properly, for example, to receive excellent results. Also, follow the manufacturer’s maintenance schedule while servicing and maintaining it, and avoid exposing it to extreme weather.

To fix Xfinity WI-FI Connected but No Internet Access, You might be interested to watch this video below. Enjoy!

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